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Community Guidelines

1. Our Mission

BluFix.ai connects Customers with trusted, independent HVAC, plumbing, electrical, and cleaning Providers. These Community Guidelines (“Guidelines”) exist to keep the Platform safe, respectful, and reliable for everyone — Customers, Providers, and the BluFix team alike. These Guidelines apply to all interactions on the App, including messaging, bookings, reviews, photos, videos, and use of AI Features, and are incorporated into our Terms and Conditions.

2. Who These Guidelines Apply To

These Guidelines apply equally to Customers and Providers, and to anyone else who accesses or uses the App. Violating these Guidelines may result in content removal, warnings, temporary suspension, permanent removal from the Platform, forfeiture of pending payouts, and, where applicable, reporting to law enforcement.

3. Core Principles

  • Be honest. Provide accurate information about yourself, your business, your qualifications, and the issue you need addressed.
  • Be respectful. Treat everyone you interact with through BluFix with courtesy, regardless of disagreement.
  • Be safe. Follow applicable safety codes, licensing requirements, and common-sense precautions, especially around gas, electrical, and structural work.
  • Be reliable. Honor confirmed Bookings, arrive as scheduled, and communicate promptly if plans change.
  • Play fair. Do not attempt to manipulate ratings, pricing, or matching, or to circumvent the Platform to avoid fees.

4. Respectful Conduct

 

  Prohibited Conduct Toward Others

You may not, on or through the Platform:

  • threaten, harass, stalk, intimidate, or verbally abuse any other user;
  • discriminate against or harass any person on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected characteristic;
  • engage in unwanted sexual advances, comments, or conduct;
  • post or send violent, graphic, obscene, or sexually explicit content;
  • impersonate BluFix staff, another user, or any other person or entity;
  • solicit or share another user’s personal information without consent, or use another user’s information for any purpose unrelated to a Booking.

  In-Home and On-Site Conduct

Because Services often take place inside a Customer’s home or business, Providers and Customers must treat each other’s property and privacy with care. Providers must respect the boundaries  of the work order and the property; Customers must provide a safe, accessible, and lawful work environment. Neither party should invite unauthorized third parties to be present during a Booking without the other party’s knowledge.

 

5. Honest Information and Reviews

 

  Accurate Profiles

Providers must accurately represent their trade, licensing status, insurance coverage, service area, and experience. Misrepresenting credentials, certifications, or business identity is strictly     prohibited and may result in immediate removal from the Platform.

 Review Integrity

Reviews help the community make informed decisions. Reviews must:

  • be based on a genuine, completed Booking;
  • reflect the reviewer’s honest experience;
  • avoid profanity, hate speech, threats, or personal attacks;
  • avoid disclosing another person’s private information;
  • not be exchanged for payment, discounts, or other incentives.

BluFix reserves the right to remove reviews that violate these Guidelines, appear fraudulent, or were not based on an actual Booking, and to take action against accounts that post, solicit, or purchase fake reviews.

6. Messaging

In-app messaging exists to coordinate Bookings and resolve service-related questions. You may not use in-app messaging to:

  • send spam, unsolicited advertising, or unrelated commercial solicitations;
  • share phishing links, malware, or deceptive content;
  • request or arrange payment outside the Platform in circumvention of applicable Service Fees, except where explicitly permitted by the Service Provider Agreement;
  • send harassing, threatening, or abusive messages.

BluFix may monitor messages, including through automated systems, for safety, fraud prevention, quality assurance, and legal compliance purposes, as described in our Privacy Policy.

7. Photos, Videos, and Other Content

The App allows Customers and Providers to upload photos and videos to document service issues, estimates, and completed work, and to use AI Features that analyze such media. When submitting Content, you must:

  • only upload Content that you have the right to share, and that does not depict identifiable third parties without their consent;
  • avoid uploading content that is sexually explicit, graphically violent, or otherwise inappropriate;
  • avoid uploading content unrelated to the service request;
  • respect the privacy of any individuals who may appear incidentally in photos or videos of a home or business.

BluFix reserves the right to remove Content that violates these Guidelines and to suspend accounts that repeatedly submit prohibited Content.

8. Responsible Use of AI Features

AI Features are designed to assist with preliminary diagnostics and Provider matching. When using AI Features, you agree not to:

  • submit false, misleading, or manipulated information intended to produce inaccurate diagnostic results;
  • attempt to use AI Features to bypass licensed-professional review for safety-critical issues (e.g., gas leaks, exposed wiring, structural damage);
  • use AI Features to generate content that violates these Guidelines or any applicable law;
  • attempt to reverse engineer, extract training data from, or abuse the underlying AI models.

AI-generated suggestions are informational only, as further described in our Terms and Conditions and EULA, and should not be treated as a substitute for a licensed professional’s in-person judgment.

9. Fair Pricing and Anti-Circumvention

To keep the Platform sustainable and trustworthy for everyone, Providers and Customers agree not to:

  • use the Platform to identify a match and then complete the transaction entirely off-platform in order to avoid applicable Service Fees or commissions;
  • present deceptive, bait-and-switch, or artificially inflated pricing;
  • coordinate with other Providers to fix prices or manipulate the marketplace.

10. Safety and Licensing

Providers must comply with all applicable federal, state, and local licensing, permitting, insurance, and safety-code requirements for their trade. Customers should verify a Provider’s credentials as displayed in the App and use judgment regarding any Service, particularly those involving gas, electrical systems, or structural components. In an emergency involving immediate danger to life, health, or property (e.g., gas odor, active flooding, electrical fire), users should contact local emergency services first, before or in addition to using the App.

11. Prohibited Activities

In addition to conduct described above, the following are strictly prohibited on the Platform:

  • creating multiple accounts to evade suspension or manipulate ratings;
  • uploading malicious software or attempting to compromise the security of the Platform;
  • using the Platform for any unlawful purpose, including fraud, money laundering, or unlicensed contracting where licensure is legally required;
  • scraping, harvesting, or misusing data obtained through the Platform;
  • offering or soliciting bribes, kickbacks, or other improper inducements.

12. Reporting Violations

If you experience or witness a violation of these Guidelines, please report it through the in-app reporting tools or by emailing trust@blufix.ai. Provide as much detail as possible, including screenshots or booking references where relevant. We review reports promptly and may request additional information to investigate.

13. Enforcement

BluFix may take any of the following actions, at its sole discretion and without prior notice where warranted by the severity of the violation:

  • issuing a warning;
  • removing or limiting the visibility of Content;
  • temporarily suspending account access or Booking privileges;
  • permanently removing an account from the Platform;
  • withholding or reversing payouts associated with violating conduct;
  • reporting conduct to law enforcement or relevant licensing boards where appropriate.

Enforcement decisions are made based on the totality of the circumstances, including the severity of the conduct, prior history, and potential harm to the community. Users may appeal enforcement decisions by contacting trust@blufix.ai.

14. Relationship to Other Policies

These Guidelines work alongside, and do not replace, our Terms and Conditions, Privacy Policy, EULA, Refund & Cancellation Policy, and, for Providers, the Service Provider Agreement. In the event of a direct conflict between these Guidelines and another policy on a specific point, the more specific policy governs that point.

15. Changes to These Guidelines

We may revise these Guidelines from time to time to reflect the evolving needs of our community and applicable legal requirements. Material changes will be communicated through the App or our website with an updated Effective Date.

16. Contact Us

  • Trust & Safety: trust@blufix.ai
  • General Support: support@blufix.ai
  • Website: https://www.blufix.ai