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Terms And Conditions

1. Acceptance of Terms

Welcome to BluFix.ai. These Terms and Conditions (“Terms”) govern your access to and use of the BluFix.ai website, mobile applications, and related services (collectively, the “Platform”), operated by BluFix Technologies, Inc., an Arizona corporation (“BluFix,” “we,” “us,” or “our”).

BY DOWNLOADING, ACCESSING, OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS, OUR PRIVACY POLICY, OUR COMMUNITY GUIDELINES, OUR END USER LICENSE AGREEMENT, OUR REFUND & CANCELLATION POLICY AND, IF YOU REGISTER AS A PROVIDER, OUR SERVICE PROVIDER AGREEMENT, EACH OF WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

2. About BluFix

BluFix.ai is a technology platform that connects Customers with independent service providers offering HVAC, plumbing, electrical, cleaning, and related home services (“Providers”), supported by AI-powered diagnostic assistance, in-app booking, messaging, payments, and location services.

BLUFIX IS A MARKETPLACE AND TECHNOLOGY PROVIDER ONLY. BLUFIX IS NOT A HOME-SERVICES CONTRACTOR AND DOES NOT ITSELF PERFORM HVAC, PLUMBING, ELECTRICAL, OR CLEANING SERVICES. PROVIDERS ARE INDEPENDENT BUSINESSES OR CONTRACTORS AND ARE NOT EMPLOYEES, AGENTS, OR REPRESENTATIVES OF BLUFIX.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Platform. By using BluFix, you represent and warrant that:

  • all information you provide is accurate, current, and complete;
  • you have the legal capacity and authority to enter into these Terms;
  • your use of the Platform complies with all applicable federal, state, and local laws and regulations;
  • if registering as a Provider, you separately agree to and satisfy the requirements of our Service Provider Agreement.

4. User Accounts

To access certain features, you must create an account and provide accurate registration information. You are responsible for:

  • maintaining the confidentiality of your password and account credentials;
  • all activities that occur under your account;
  • promptly notifying BluFix of any unauthorized use of your account or any other breach of security.

BluFix is not liable for any loss or damage arising from your failure to comply with the above obligations.

5. Provider Accounts

Individuals or businesses registering as Providers additionally agree to:

  • maintain all licenses, permits, and certifications legally required for their trade;
  • maintain adequate insurance coverage where required by law or by BluFix;
  • comply with all applicable laws, codes, and safety regulations;
  • provide accurate business, licensing, insurance, and payout information;
  • deliver Services professionally and in accordance with the Service Provider Agreement.

BluFix may suspend or remove Providers from the Platform at its discretion, including for failure to meet these requirements, as further described in the Service Provider Agreement.

6. Bookings

BluFix facilitates the scheduling of Services between Customers and Providers through the Platform (“Bookings”). Once a Booking is confirmed, the actual service agreement for performance of the Services exists directly between the Customer and the Provider; BluFix is not a party to that agreement, and does not itself perform, supervise, or guarantee the underlying Services.

BluFix does not guarantee Provider availability, response times, or the outcome of any particular Booking, although we use commercially reasonable efforts to facilitate reliable matching.

7. Payments and Fees

Payments for Bookings are processed through approved third-party payment processors, including Stripe, Flutterwave, Apple Pay, and Google Pay. By making a payment through the Platform, you authorize BluFix and its payment processors to charge your selected payment method for the applicable amount.

BluFix may deduct from amounts collected, or separately charge:

  • service or platform fees payable by Customers;
  • subscription fees payable by Providers for enhanced Platform tiers;
  • commissions payable by Providers on completed Bookings.

Applicable fees are disclosed within the Platform prior to booking or subscribing, and are further described in our Refund & Cancellation Policy and, for Providers, the Service Provider Agreement.

8. Cancellations and Refunds

Customers and Providers may cancel Bookings subject to the cancellation windows, fees, and refund procedures described in our Refund & Cancellation Policy, which is incorporated into these Terms. Repeated or abusive cancellation behavior may result in warnings, fees, or account suspension.

9. Ratings and Reviews

Users may submit ratings and reviews following a completed Booking. Reviews must be truthful, based on an actual Booking, and must not: contain offensive, threatening, or discriminatory language; be defamatory; disclose another person’s private information; or be submitted in exchange for payment or other incentive. BluFix reserves the right, but not the obligation, to review, edit the visibility of, or remove reviews that violate these Terms or our Community Guidelines.

10. AI Features and Disclaimer

The Platform includes AI-powered features that provide preliminary diagnostic suggestions and assist in matching Customers with Providers (“AI Features”). AI Features are informational and advisory only. AI-GENERATED RECOMMENDATIONS DO NOT CONSTITUTE PROFESSIONAL ENGINEERING, ELECTRICAL, PLUMBING, HVAC, SAFETY, OR LEGAL ADVICE, AND SHOULD NOT BE RELIED UPON IN PLACE OF AN IN-PERSON INSPECTION BY A LICENSED PROFESSIONAL, PARTICULARLY WHERE GAS, ELECTRICAL, STRUCTURAL, OR OTHER SAFETY HAZARDS MAY BE INVOLVED. Users should independently verify AI-generated suggestions and exercise their own judgment, and Providers should rely on their own professional assessment when performing Services.

11. Safety

Users are responsible for exercising reasonable care when using the Platform and receiving or performing Services, including to:

  • verify the identity and credentials of a Provider or Customer before granting access to a property;
  • avoid attempting repairs that pose a safety risk without appropriate professional assistance;
  • contact local emergency services immediately in the event of an emergency (e.g., gas leak, active flooding, fire, or electrical hazard), rather than relying solely on the Platform.

BLUFIX IS NOT RESPONSIBLE FOR EMERGENCY SITUATIONS AND DOES NOT PROVIDE EMERGENCY DISPATCH SERVICES. IF YOU ARE EXPERIENCING AN EMERGENCY, CONTACT 911 OR YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY.

12. Location Services and User Content

The Platform uses device location data, subject to your permissions, to enable Provider matching and related features, as described in our Privacy Policy. You retain ownership of content you submit (including photos, videos, and messages), subject to the license you grant to BluFix under our Privacy Policy and EULA to operate, provide, and improve the Platform.

13. Prohibited Activities

You may not, in connection with your use of the Platform:

  • commit fraud or engage in deceptive conduct;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • upload viruses, malware, or other malicious code;
  • harass, threaten, or abuse other users;
  • misuse AI Features, including by submitting false or manipulated information;
  • violate any applicable law, regulation, or third-party right;
  • interfere with, disrupt, or attempt to gain unauthorized access to the Platform or its related systems;
  • circumvent the Platform to avoid applicable fees, except as expressly permitted.

Additional standards of conduct are set out in our Community Guidelines, which are incorporated into these Terms.

14. Intellectual Property

All content on the Platform, including logos, trademarks, software, AI Features, graphics, text, and other materials (excluding User Content), is and remains the property of BluFix or its licensors and is protected by applicable intellectual property laws. Except as expressly permitted under these Terms or our EULA, you may not copy, modify, distribute, sell, or redistribute any part of the Platform without our prior written permission.

15. Third-Party Services

The Platform integrates with third-party services, including Google Maps, Apple Maps, Firebase, Stripe, Flutterwave, Apple Pay, and Google Pay. Your use of these services is subject to their respective terms of service and privacy policies. BluFix is not responsible for the acts, omissions, availability, or performance of any third-party service.

16. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES FACILITATED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BLUFIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT SERVICES PERFORMED BY PROVIDERS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. BLUFIX DOES NOT GUARANTEE THE QUALITY, SAFETY, TIMELINESS, OR LEGALITY OF SERVICES PERFORMED BY PROVIDERS, WHO ACT AS INDEPENDENT CONTRACTORS.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUFIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM A PROVIDER’S NEGLIGENCE OR MISCONDUCT, OR FROM DISPUTES BETWEEN CUSTOMERS AND PROVIDERS.

BLUFIX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO BLUFIX FOR THE TRANSACTION GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER. Some jurisdictions do not allow certain limitations of liability, so some of the foregoing limitations may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless BluFix and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your misuse of the Platform; (b) your violation of these Terms or any incorporated policy; (c) your unlawful conduct; or (d) any dispute between you and a third party, including another user.

19. Account Suspension and Termination

BluFix may suspend or terminate your account, in whole or in part, at its discretion, with or without notice, for reasons including but not limited to: fraud or suspected fraud; abusive behavior toward other users or BluFix personnel; submission of fake reviews; illegal activity; or repeated violations of these Terms, the Community Guidelines, or (for Providers) the Service Provider Agreement. You may deactivate your own account at any time as described in our Data Deletion Policy.

20. Dispute Resolution

  Informal Resolution

If a dispute arises between you and BluFix, we encourage you to first contact us at support@blufix.ai so we can attempt to resolve the matter informally.

  Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles.

 Venue

Subject to Section 20.1, any dispute not resolved informally shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction and venue of such courts.

21. Changes to These Terms

BluFix may modify these Terms at any time. We will provide notice of material changes through the app, by email, or by posting the updated Terms on our website with a revised Effective Date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform.

22. Severability; Waiver; Assignment

If any provision of these Terms is held invalid or unenforceable, that provision shall be struck and the remaining provisions shall remain in full force and effect. BluFix’s failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. You may not assign these Terms without BluFix’s prior written consent; BluFix may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

23. Entire Agreement

These Terms, together with our Privacy Policy, EULA, Community Guidelines, Refund & Cancellation Policy, Data Deletion Policy, and, where applicable, Service Provider Agreement, constitute the entire agreement between you and BluFix regarding your use of the Platform, and supersede any prior agreements or understandings on that subject.

24. Contact Information