1. Purpose
This Data Deletion Policy (“Policy”) explains how Customers and Providers (“you”) can request deletion of their account and personal data from BluFix.ai (“BluFix,” “we,” “us,” or “our”), and how BluFix processes such requests. This Policy supplements our Privacy Policy and is provided to comply with Apple App Store and Google Play requirements that apps offering account creation also offer in-app account and data deletion.
2. Your Right to Delete Your Account and Data
You may request deletion of your BluFix account and associated personal data at any time. This includes Customers and Providers, regardless of subscription status, and applies whether you signed up through the mobile App, our website, or a linked social/SSO login.
3. How to Request Deletion
In-App Deletion
You can initiate account deletion directly within the App by navigating to: Settings → Account → Delete Account, and following the confirmation steps. This in-app option is available at all times, consistent with Apple App Store and Google Play requirements, and does not require you to contact customer support.
Web Deletion Request
You may also request deletion by visiting https://www.blufix.ai/delete-account and submitting the required verification information.
Email Request
If you are unable to access the App, you may email support@blufix.ai from the email address associated with your account with the subject line “Account Deletion Request.” We may ask you to verify your identity before processing the request.
4. What Happens When You Request Deletion
Account Deactivation
Upon submitting a deletion request, your account will be immediately deactivated: you will be logged out, your profile will no longer be visible to other users, and you will no longer be able to book, accept, or manage Bookings.
Data Deletion Timeline
Following deactivation, BluFix will delete or permanently de-identify your personal data within thirty (30) days, except for data we are required or permitted to retain as described in Section 5.
Pending Bookings
If you have an active or upcoming Booking at the time of your deletion request, we will ask you to confirm whether you wish to cancel that Booking (subject to our Refund & Cancellation Policy) or complete it before your account is deactivated, since deletion may otherwise disrupt a Provider’s or Customer’s scheduled Service.
5. Data We May Retain After Deletion
Consistent with applicable law, BluFix may retain certain data after your deletion request for the following limited purposes:
- Financial and tax records: transaction history, invoices, and Payout records retained for a period required by tax, accounting, and financial regulations (typically up to seven (7) years).
- Legal and compliance records: information needed to comply with legal obligations, resolve disputes, enforce our agreements, or respond to law enforcement or regulatory requests.
- Fraud and safety records: information reasonably necessary to detect, investigate, or prevent fraud, abuse, or safety incidents, retained for a limited period consistent with that purpose.
- Licensing and insurance verification records (Providers): documentation retained where required to demonstrate historical compliance with applicable licensing or insurance verification obligations.
- Backup and archival copies: residual copies in encrypted backups, which are not actively used and are purged on a rolling backup-cycle schedule.
Where data is retained under this Section, it is restricted from general use, secured, and used solely for the specific retention purpose, and is deleted once the applicable retention period expires.
6. De-Identification in Lieu of Deletion
In some cases, rather than fully deleting certain records (for example, aggregated analytics or historical Booking records that also pertain to another user, such as the Customer or Provider on the other side of a transaction), BluFix may instead de-identify the data so that it can no longer reasonably be associated with you.
7. Third-Party Processors
BluFix uses third-party service providers to operate the Platform, including payment processors (Stripe, Flutterwave, Apple Pay, Google Pay), cloud hosting and infrastructure providers, identity-verification providers, and analytics/crash-reporting tools (e.g., Firebase). When you request deletion, BluFix will instruct applicable processors to delete or de-identify your personal data in accordance with their own data retention and deletion practices, except where those processors are independently required to retain data (for example, payment processors’ obligations under card-network or financial regulations).
8. Partial Deletion Requests
You may also request deletion of specific categories of data (for example, removing certain photos or messages) without deleting your entire account, where technically feasible. Such requests can be submitted through the App’s content-management tools or by emailing support@blufix.ai.
9. Effect of Deletion on Reviews and Shared Content
Where you have submitted reviews, ratings, or messages that are inherently linked to another user’s record (for example, a review left on a Provider’s profile, or a message sent to a Customer), BluFix may retain a de-identified version of that content (with your personal identifiers removed) to preserve the integrity of the other user’s record, unless applicable law requires full removal.
10. Confirmation of Deletion
BluFix will send a confirmation email to the address on file once your account has been deactivated, and a further confirmation once the associated personal data has been deleted or de-identified in accordance with this Policy.
11. Children’s Data
BluFix does not knowingly collect data from children under the age of 13. If we become aware that we have inadvertently collected such data, we will delete it promptly upon discovery, consistent with our Privacy Policy.
12. Your Rights Under Applicable Law
Depending on your jurisdiction (for example, under the California Consumer Privacy Act, the EU/UK General Data Protection Regulation, or similar laws), you may have additional rights relating to deletion, portability, correction, and restriction of processing of your personal data. Where those laws apply, we will honor applicable rights requests in accordance with the timelines and procedures those laws require, which may differ from the general timeline described in Section 4.2.
13. Changes to This Policy
We may update this Policy from time to time to reflect changes in our data practices or applicable law. Material changes will be communicated through the App or posted on our website with an updated Effective Date.
14. Contact Us
Questions or requests regarding account and data deletion may be directed to:
- BluFix Technologies, Inc.
- Email: support@blufix.ai
- Deletion request page: https://www.blufix.ai/delete-account
- Website: https://www.blufix.ai