Contact Us

Privacy Policy

Introduction

Welcome to BluFix.ai (“BluFix,” “we,” “our,” or “us”). BluFix operates a technology marketplace connecting customers (“Customers”) with independent HVAC, plumbing, electrical, and cleaning service providers (“Providers”), supported by AI-powered diagnostic assistance, in-app booking, messaging, payments, and location services (collectively, the “Services”).

This Privacy Policy explains what personal information we collect, how we use, disclose, and protect it, and the choices and rights available to you when you use our website, mobile applications, and related Services (collectively, the “Platform”). This Policy is incorporated into, and should be read alongside, our Terms and Conditions.

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY. If you do not agree with this Policy, please do not access or use the Platform.

Information We Collect

  1. Information You Provide Directly

    When you create an account or use the Platform, you may provide:

    • Full name, email address, and phone number;

    • Home or business address and service location details;

    • Profile photo;

    • Payment information (processed by our third-party payment processors as described in Section 7);

    • Government-issued identification, submitted for identity or Provider verification;

    • Business license information, where applicable;

    • Messages, reviews, ratings, and support communications;

    • Photos, videos, and descriptions submitted in connection with a service request or AI diagnostic session.

  2. Additional Information Collected from Providers

    To verify eligibility and facilitate payouts, we additionally collect from Providers:

    • Company and business registration information;

    • Trade certifications and professional licenses;

    • Insurance documentation (e.g., certificates of general liability insurance);

    • Bank account or payout account details

    • Tax identification information (e.g., Form W-9 or equivalent), where required by law.

  3. Location Information

    With your permission, BluFix collects precise or approximate device location to: find nearby Providers; display nearby service requests to Providers; improve matching accuracy; calculate estimated arrival times; and support fraud and safety monitoring. You may disable location services through your device settings at any time; doing so may limit certain Platform features, such as automatic Provider matching or arrival-time estimates.

  4. Camera and Photo Library

    The Platform may request access to your device camera and photo library to allow you to: upload photos or videos of a service issue; upload a profile picture; upload work-completion photos; and submit supporting documentation (e.g., licenses, insurance certificates). We only access your camera or photo library when you affirmatively choose to upload content; we do not access your photo library in the background without your permission.

  5. Microphone

    If you enable microphone access, BluFix may use it to support voice messages, AI voice interactions, and customer support calls placed through the Platform. Microphone access is optional and can be managed through your device settings.

  6. Information Collected Automatically

    We automatically collect certain technical information when you use the Platform, including:

    • Device model, operating system, and app version;

    • IP address and device identifiers;

    • Crash logs and performance diagnostics;

    • App usage data, such as features used, screens viewed, and session duration;

    • Approximate location derived from IP address, where precise location is not enabled.

  7. Information from Third Parties

    We may receive information about you from: identity- and license-verification providers; payment processors (e.g., confirmation of a successful transaction); background-check providers, for Provider onboarding; and other users (e.g., a Customer’s review of a Provider). We may also receive information from single sign-on providers (e.g., Apple or Google Sign-In) if you choose to register that way, limited to the information you authorize those providers to share.

 

AI Features

BluFix includes AI-powered features that assist Customers in diagnosing home-service issues and assist in matching Customers with appropriate Providers (“AI Features”). Information you submit to AI Features — including text descriptions, photos, videos, and voice input — may be processed to:

  • generate preliminary diagnostic suggestions and repair guidance;

  • recommend appropriate Provider trades or specific Providers;

  • improve the accuracy and relevance of AI responses over time;

  • enhance customer support, including through automated chat assistance.

AI-generated recommendations are informational only and are not a substitute for an in-person inspection by a licensed professional, particularly where safety may be at issue. Where AI Features rely on third-party AI service providers to process your submissions, those providers act as our processors/service providers and are contractually restricted from using your information for purposes other than providing the AI Features to BluFix, except as otherwise disclosed to you.

 

How We Use Information

We use the information we collect to:

  • create, maintain, and secure your account;
  • match Customers with suitable Providers and facilitate Bookings;
  • process bookings, cancellations, and payments;
  • send transactional notifications (e.g., booking confirmations, arrival alerts, payment receipts);
  • send marketing communications where permitted, and in accordance with your preferences;
  • provide, operate, and improve AI Features;
  • detect, investigate, and prevent fraud, abuse, and safety incidents;
  • verify Provider identity, licensing, and insurance;
  • provide customer support and respond to inquiries;
  • analyze and improve app performance, reliability, and user experience;
  • comply with legal, tax, regulatory, and contractual obligations;
  • enforce our Terms and Conditions, Community Guidelines, and other policies.

 

Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on one or more of the following legal bases: performance of a contract with you (e.g., to facilitate a Booking); our legitimate interests (e.g., fraud prevention, Platform improvement), provided those interests are not overridden by your data protection interests or fundamental rights; compliance with a legal obligation; and, where applicable, your consent (e.g., for optional marketing communications or optional microphone access), which you may withdraw at any time.

Payment Information

Payments on the Platform are processed by third-party payment processors, including Stripe, Flutterwave, and, where applicable, Apple Pay and Google Pay. BluFix does not store full payment card numbers on our own servers; payment credentials are transmitted directly to, and stored by, our payment processors in accordance with applicable payment-card-industry security standards. Each payment processor maintains its own privacy policy governing its handling of your payment information, and we encourage you to review those policies.

How We Share Information

We do not sell your personal information. We may share information as follows:

  1. With Other Users

    To facilitate a Booking, we share limited information between Customers and Providers, such as name, profile photo, service address (for the specific Booking), contact details necessary for coordination, and relevant service details, photos, or messages submitted for that Booking.

  2. With Service Providers (Vendors) Acting on Our Behalf

    We share information with vendors that perform services for us, including:

    • payment processors (Stripe, Flutterwave, Apple Pay, Google Pay);

    • cloud hosting and infrastructure providers;

    • identity- and license-verification providers;

    • AI service providers supporting AI Features;

    • analytics, crash-reporting, and customer-support tooling providers (e.g., Firebase);

    • mapping providers (Google Maps, Apple Maps).

    These vendors are contractually obligated to use your information only as necessary to provide services to BluFix and in accordance with this Policy.

  3. Legal and Safety Disclosures

    We may disclose information where we believe in good faith that disclosure is necessary to: comply with applicable law, regulation, legal process, or governmental request; enforce our agreements and policies; detect, prevent, or address fraud, security, or technical issues; or protect the rights, property, or safety of BluFix, our users, or the public.

  4. Business Transfers

    If BluFix is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information, and of any choices you may have.

  5. With Your Consent

    We may share information with third parties when you direct us to do so or otherwise provide your consent.

Data Retention

We retain personal information for as long as necessary to: provide the Platform and Services to you; comply with our legal, tax, and regulatory obligations (for example, financial records are typically retained for up to seven (7) years); resolve disputes and enforce our agreements; and prevent fraud and abuse. Retention periods vary depending on the type of data and the purpose for which it was collected. When information is no longer needed, we delete or de-identify it, consistent with our Data Deletion Policy.

Data Security

BluFix implements commercially reasonable technical and organizational security measures designed to protect your information, including encryption of data in transit and at rest, secure server environments, role-based access controls, multi-factor authentication for internal systems, and continuous security monitoring. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

International Data Transfers

BluFix is based in the United States, and information we collect may be processed and stored in the United States or other countries where our service providers operate. Where we transfer personal data from the European Economic Area, the United Kingdom, or other jurisdictions with data-transfer restrictions, we rely on appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, as applicable.

Children’s Privacy

The Platform is not directed to, and is not intended for use by, children under the age of 13 (or the applicable minimum age in your jurisdiction), and Providers must be at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information may contact support@blufix.ai.

Your Privacy Rights

  1. General Rights

    Depending on your jurisdiction, you may have the right to:

    • access the personal information we hold about you;

    • correct inaccurate or incomplete information;

    • delete your account and personal information, subject to the exceptions described in our Data Deletion Policy;

    • request a portable copy of your information;

    • withdraw consent where processing is based on consent;

    • object to, or request restriction of, certain processing, including profiling used for direct marketing;

    • lodge a complaint with your local data protection authority.

  2. California Privacy Rights

    If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights, including the right to know the categories and specific pieces of personal information we collect, the right to opt out of the “sale” or “sharing” of personal information (BluFix does not sell personal information, and does not “share” it for cross-context behavioral advertising, as those terms are defined under the CCPA), the right to limit use of sensitive personal information, and the right to non-discrimination for exercising your privacy rights.

  3. How to Exercise Your Rights

    You may exercise applicable rights by using the in-app privacy controls, visiting https://www.blufix.ai/privacy-requests, or emailing support@blufix.ai. We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.

Cookies and Similar Technologies

Our website and app may use cookies, mobile device identifiers, software development kits (SDKs), and similar technologies to: remember your preferences; authenticate your session; analyze usage and Platform performance through analytics services; support crash reporting; and measure the effectiveness of our communications. You can control cookies through your browser settings, and certain mobile analytics and advertising identifiers can be limited or reset through your device’s privacy settings.

Third-Party Services and Links

The Platform integrates with, or may contain links to, third-party services, including Google Maps, Apple Maps, Firebase, Stripe, Flutterwave, Apple Pay, and Google Pay. These third parties have their own privacy policies governing their collection and use of information, and BluFix is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

Automated Decision-Making

BluFix may use automated processes, including AI Features, to assist in matching Customers with Providers and generating preliminary diagnostic suggestions. These processes are designed to assist, not replace, human judgment for consequential decisions, and do not produce legal or similarly significant effects concerning you without the opportunity for human review where required by applicable law. You may contact support@blufix.ai to request more information about automated processing that affects you.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Policy with a revised Effective Date, and, where changes are material, we will provide additional notice through the app, by email, or by other reasonable means. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: